bet345 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bet345 ("the Company", "we", "us", "our"), the operator of the online betting and casino platform accessible at bet 345.bio, collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "the Player") who access or use the bet345 platform, including its website, mobile-optimised interface, and all associated services. This Policy applies to all registered players, prospective players who browse the platform without registering, and any other individual whose personal data we process in connection with the operation of bet345.

By registering an account with bet345 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the bet345 Terms & Conditions and should be read alongside them.

2. Data Controller

bet345 is the data controller responsible for the personal data collected through the bet345 platform. For all privacy-related enquiries, requests, or complaints, you may contact our Data Protection team by email at: [email protected]. We aim to respond to all substantive privacy enquiries within 30 calendar days of receipt.

3. Personal Data We Collect

bet345 collects personal data in the following categories, depending on how you interact with the platform:

• Identity Data: Full name, date of birth, gender, and copies of government-issued identity documents (national ID, passport) submitted during Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna) and postal code.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings such as deposit limits and self-exclusion status.
• Financial Data: Payment method details including bKash wallet number, Nagad account, Rocket account, Upay account, bank account references, and Visa/Mastercard card details (stored in tokenised form only — we never store full card numbers in plain text).
• Transaction Data: Records of all deposits, withdrawals, bets, wagers, bonus claims, and account balance movements.
• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session identifiers collected automatically when you visit the platform.
• Usage Data: Information about how you navigate and interact with the platform, including pages viewed, games played, bet history, session duration, and click-path data.
• Communications Data: Records of correspondence between you and bet345 customer support, including live chat transcripts, emails, and any documents you submit in support of a complaint or enquiry.

Where you choose not to provide personal data that is marked as mandatory during registration or verification, bet345 may be unable to provide some or all of its services to you.

4. How We Collect Your Personal Data

bet345 collects personal data through the following methods:

• Direct collection: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies when you access the platform.
• Third-party sources: Identity verification data obtained from KYC/AML service providers to confirm the accuracy of the information you supply. Payment processing data received from payment partners such as bKash, Nagad, Rocket, and card payment processors.

5. How We Use Your Personal Data

bet345 uses the personal data we collect for the following purposes, each of which rests on a specific legal basis:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing. Legal basis: contract performance.
• Processing transactions: To process deposits, withdrawals, bets, and bonus payments. Legal basis: contract performance.
• Legal and regulatory compliance: To conduct KYC/AML checks, verify minimum age (21+), maintain mandatory transaction records, and respond to lawful requests from competent authorities. Legal basis: legal obligation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct. Legal basis: legitimate interest.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion decisions, and apply deposit limits or other protective measures requested by the player. Legal basis: legal obligation and legitimate interest.
• Customer support: To respond to your enquiries and resolve disputes or complaints. Legal basis: contract performance and legitimate interest.
• Service improvement: To analyse usage data and improve the platform's functionality, game selection, and user experience. Legal basis: legitimate interest.
• Marketing communications: To send you promotional offers, bonus notifications, and news about bet345 products, where you have provided consent. You may opt out of marketing communications at any time by contacting [email protected]. Legal basis: consent.
• Technical administration: To maintain platform security, perform backups, and carry out scheduled maintenance. Legal basis: legitimate interest.

6. Cookies and Tracking Technologies

bet345 uses cookies and similar tracking technologies to operate the platform, recognise returning users, maintain session security, and collect anonymous usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming limits so that they persist between sessions.
• Analytics cookies: Collect anonymised data about how players use the platform to help us improve navigation and game discovery. Data is aggregated and not linked to individual identities.
• Marketing cookies: Used to personalise promotional content within the platform based on your usage history. These are only active where you have provided consent.

You can manage cookie preferences through your device browser settings. Disabling strictly necessary cookies may prevent certain platform features from working correctly.

7. Sharing and Disclosure of Personal Data

bet345 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your financial transactions.
• Identity verification providers: Third-party KYC/AML service providers used to verify your identity and age in compliance with our obligations.
• Game content providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical identifiers (not full personal profiles) to enable game session management.
• IT and hosting providers: Cloud hosting and infrastructure providers who process data on our behalf under data processing agreements that require them to maintain confidentiality and security.
• Legal and regulatory authorities: Where we are required by applicable law or a binding order from a competent authority to disclose personal data. We will notify you of such disclosures where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and insurers who require access to data under strict confidentiality obligations to provide professional services to bet345.

All third-party service providers who process personal data on behalf of bet345 are bound by contractual obligations to use that data only for the specified purpose and to maintain appropriate security standards.

8. Data Retention

bet345 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

bet345 implements a layered security programme to protect your personal data against unauthorised access, loss, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bet345 platform.
• Encryption at rest for sensitive stored data including financial data and identity documents.
• Access controls restricting internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
• Regular security assessments including vulnerability scanning and penetration testing of the platform infrastructure.
• Incident response procedures designed to detect, contain, and report any personal data breach within an appropriate timeframe.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact [email protected] immediately.

10. Your Rights as a Data Subject

As a player whose personal data is processed by bet345, you have the following rights with respect to your data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including direct marketing.

To exercise any of the above rights, please submit a written request to [email protected]. We will verify your identity before processing any request and will respond within 30 calendar days. We reserve the right to decline requests that are manifestly unfounded, excessive, or that conflict with our legal obligations.

11. Children and Minors

The bet345 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data to bet345, we will immediately close the account and delete all associated personal data. If you believe a minor may have accessed the platform using your account or their own, please notify us immediately at [email protected].

12. Third-Party Links and Services

The bet345 platform may reference third-party services, including payment providers and game studios. This Policy does not cover the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you interact with in connection with your use of bet345.

13. Changes to This Policy

bet345 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the updated Policy will be published on this page with a revised effective date. Where changes are material, we will take reasonable steps to notify registered players by email or via an in-platform notification. Continued use of the platform after the publication of a revised Policy constitutes your acceptance of the updated terms.

14. Contact and Complaints

For any questions, requests, or concerns regarding this Privacy Policy or the way bet345 handles your personal data, please contact our Data Protection team at: [email protected]. We take all privacy complaints seriously and will investigate and respond to every substantive concern within 30 calendar days.